Returns and Exchanges


We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.

RETURNS:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or
any item that is returned more than 14 days after delivery, will not be eligible.

EXCHANGES:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

SALE ITEMS:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SHIPMENT:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

PROCESS:
To begin your return, email sales@clne-ny.com with subject line: Return Request - Order XXXX. Please wait for a confirmation email before sending back your package.

To begin your exchange, email sales@clne-ny.com with subject line: Exchange Request - Order XXXX. Please wait for a confirmation email before sending back your package.

Upon approval, you will receive shipping instructions. We will not accept packages that have not been authorized.

Once we receive the package, please allow 5 business days to process the return or exchange. For returns, check with your bank, credit card, or other method of payment to confirm the refund. If the refund hasn't posted after two weeks, please contact us directly

REFUNDS:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.